/* ═══════════════════════════════════════════════════════════════════════
   HELP CENTER — mobile-first rebuild
   base = 320px potato phones. everything scales UP from there.
   flat iOS grouped-card system. no blur/glass. no fixed-width phone frame.
   ═══════════════════════════════════════════════════════════════════════ */

:root{
  --bg:#f2f2f7;
  --card:#ffffff;
  --card-border:rgba(0,0,0,.04);
  --text:#000000;
  --text-2:#8e8e93;
  --text-3:#8e8e93;
  --accent:#d80201;
  --divider:rgba(60,60,67,.12);
  --radius-sm:10px;
  --radius:12px;
  --radius-lg:14px;
  --shadow-sm:0 1px 3px rgba(0,0,0,.05);

  --ios-blue:#d80201;
  --ios-green:#34c759;
  --ios-red:#ff3b30;

  --font:-apple-system,BlinkMacSystemFont,"SF Pro Display","SF Pro Text","Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  --mono:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;
  --spring:cubic-bezier(.22,1,.36,1);
  --ease:cubic-bezier(.4,0,.2,1);

  /* fluid spacing scale — shrinks on potato screens automatically */
  --pad:clamp(12px,4vw,20px);
  --gap:clamp(6px,2vw,10px);
}

[data-theme="dark"]{
  --bg:#000000;
  --card:#1c1c1e;
  --card-border:rgba(255,255,255,.05);
  --text:#ffffff;
  --text-2:#8e8e93;
  --text-3:#8e8e93;
  --accent:#bb0000;
  --divider:rgba(84,84,88,.35);
  --shadow-sm:0 4px 12px rgba(0,0,0,.3);
  --ios-red:#ff453a;
  --ios-green:#32d74b;
}

*{box-sizing:border-box;margin:0;padding:0;-webkit-tap-highlight-color:transparent;min-width:0;}
html,body{height:100%;}
body{
  font-family:var(--font);
  color:var(--text);
  background:var(--bg);
  height:100%;
  font-size:15px;
  overflow-x:hidden;
}
img,svg{max-width:100%;}

.hc-wrap{
  position:relative;
  display:flex;
  flex-direction:column;
  height:100%;
  width:100%;
  overflow:hidden;
}

/* ---------------- NAV BAR ---------------- */
.hc-nav{
  display:flex;
  align-items:center;
  justify-content:space-between;
  padding:10px var(--pad);
  position:sticky;
  top:0;
  z-index:50;
  flex-shrink:0;
  background:var(--bg);
  border-bottom:1px solid var(--divider);
}

.nav-back-btn,.back-btn,.hc-nav-edit,.ai-clear-btn,.hc-tab,
.cat-pill,.ai-suggest,.helpful-btn,.submit-btn{
  -webkit-appearance:none;appearance:none;
}

.nav-back-btn{
  background:none;border:none;color:var(--accent);
  font-size:16px;font-weight:600;cursor:pointer;
  padding:6px 4px;display:flex;align-items:center;gap:2px;
  transition:opacity .18s var(--ease);
  min-height:44px; /* tap target */
}
.nav-back-btn:active,.back-btn:active,.hc-nav-edit:active,.ai-clear-btn:active{opacity:.5;}
.ic-chevron-left{font-style:normal;}
.ic-chevron-left::before{content:"‹";font-size:20px;font-weight:600;margin-right:1px;}

.hc-largetitle{padding:6px var(--pad) 10px;flex-shrink:0;}
.hc-largetitle h1{
  font-size:clamp(24px,7vw,30px);
  line-height:1.1;font-weight:700;letter-spacing:-.02em;
}

.view{display:none;}
.view.active{display:block;}
.hc-scroll{
  flex:1;overflow-y:auto;overflow-x:hidden;-webkit-overflow-scrolling:touch;
  padding-bottom:24px;min-height:0;width:100%;
}

/* ---------------- SEARCH ---------------- */
.hc-searchbar-wrap{padding:0 var(--pad) 12px;}
.hc-searchbar{
  display:flex;align-items:center;gap:8px;
  padding:9px 12px;
  border-radius:var(--radius);
  background:var(--card);
  border:1px solid var(--card-border);
  box-shadow:var(--shadow-sm);
}
.hc-searchbar:focus-within{box-shadow:0 0 0 2px var(--accent);}
.hc-searchbar input{
  flex:1;width:0;background:none;border:none;outline:none;
  font-size:16px; /* >=16px prevents iOS zoom-on-focus */
  color:var(--text);font-family:var(--font);
}
.hc-searchbar input::placeholder{color:var(--text-3);}
.hc-searchbar .sb-icon{color:var(--text-3);font-size:15px;flex-shrink:0;}

/* ---------------- STATUS ---------------- */
.status-banner{
  margin:0 var(--pad) 16px;
  background:var(--card);
  border:1px solid var(--card-border);
  border-radius:var(--radius);
  padding:11px 13px;
  display:flex;align-items:center;gap:9px;
  box-shadow:var(--shadow-sm);
}
.status-dot{
  width:8px;height:8px;border-radius:50%;background:var(--ios-green);
  flex-shrink:0;animation:pulse-dot 2s ease-in-out infinite;
}
@keyframes pulse-dot{
  0%{box-shadow:0 0 0 0 rgba(52,199,89,.38);}
  70%{box-shadow:0 0 0 8px rgba(52,199,89,0);}
  100%{box-shadow:0 0 0 0 rgba(52,199,89,0);}
}
.status-text{font-size:13.5px;font-weight:600;flex:1;min-width:0;}
.status-sub{font-size:11.5px;color:var(--text-2);}

/* ---------------- SECTION / AI CARD ---------------- */
.hc-section{padding:0 var(--pad) 20px;}
.hc-section-label{
  font-size:11.5px;font-weight:500;color:var(--text-2);
  letter-spacing:.02em;margin:0 4px 8px;text-transform:uppercase;
}

.ai-entry-card{
  background:var(--card);
  border:1px solid var(--card-border);
  border-radius:var(--radius-lg);
  padding:13px 14px;
  display:flex;align-items:center;gap:12px;
  cursor:pointer;
  box-shadow:var(--shadow-sm);
  transition:background-color .15s var(--ease);
  min-height:44px;
}
.ai-entry-card:active{background-color:var(--divider);}

.ai-glow-avatar,.ai-avatar-sm,.ai-empty-icon{
  display:flex;align-items:center;justify-content:center;
  flex-shrink:0;border-radius:50%;background:var(--accent);
}
.ai-glow-avatar{width:42px;height:42px;}
.ai-avatar-sm{width:32px;height:32px;}
.ai-empty-icon{width:52px;height:52px;}
.ai-glow-avatar span{font-size:17px;color:#fff;}
.ai-avatar-sm span{font-size:13px;color:#fff;}
.ai-empty-icon span{font-size:22px;color:#fff;}

.ai-entry-text{flex:1;min-width:0;}
.ai-entry-title{
  font-size:14.5px;font-weight:600;display:flex;align-items:center;gap:6px;flex-wrap:wrap;
}
.ai-official-tag,.ai-official{
  font-size:9px;font-weight:700;letter-spacing:.06em;color:var(--accent);
  background:rgba(216,2,1,.1);border:1px solid rgba(216,2,1,.12);
  padding:2px 6px;border-radius:6px;white-space:nowrap;
}
.ai-entry-sub{font-size:12px;color:var(--text-2);margin-top:3px;line-height:1.4;}
.chev{color:var(--text-3);font-size:14px;flex-shrink:0;opacity:.6;}

/* ---------------- CATEGORY CHIPS ---------------- */
.hc-cats{display:flex;gap:7px;overflow-x:auto;padding:0 var(--pad) 16px;scrollbar-width:none;-webkit-overflow-scrolling:touch;}
.hc-cats::-webkit-scrollbar{display:none;}
.cat-pill{
  display:flex;align-items:center;gap:5px;
  background:var(--card);
  border:1px solid var(--card-border);
  border-radius:20px;
  padding:7px 12px;
  font-size:12.5px;font-weight:600;
  cursor:pointer;white-space:nowrap;flex-shrink:0;
  box-shadow:var(--shadow-sm);
  transition:background-color .15s var(--ease), color .15s var(--ease);
  min-height:36px;
}
.cat-pill:active{background-color:var(--divider);}
.cat-pill.active{background:var(--accent);border-color:transparent;color:#fff;}
.cat-pill .ci{font-size:13px;}

/* ---------------- TOPICS / TRENDING / TICKETS / FIELDS shared card ---------------- */
.topics-group,.trending-group,.tkt-card,.ticket-field{
  background:var(--card);
  border:1px solid var(--card-border);
  border-radius:var(--radius-lg);
  box-shadow:var(--shadow-sm);
}

.topic-row,.trending-item{
  display:flex;align-items:center;gap:12px;padding:11px 13px;
  cursor:pointer;border-bottom:1px solid var(--divider);
  transition:background-color .14s var(--ease);
  min-height:44px;
}
.topic-row:last-child,.trending-item:last-child{border-bottom:none;}
.topic-row:active,.trending-item:active{background-color:var(--divider);}

.topic-icon{
  width:28px;height:28px;border-radius:8px;flex-shrink:0;
  display:flex;align-items:center;justify-content:center;
  font-size:14px;color:#fff;
}
.topic-name{font-size:14.5px;font-weight:500;flex:1;min-width:0;letter-spacing:-.01em;}
.topic-count{font-size:12.5px;color:var(--text-3);font-family:var(--mono);flex-shrink:0;}

.trending-num{font-size:13px;font-weight:700;color:var(--text-3);font-family:var(--mono);min-width:16px;flex-shrink:0;}
.trending-num.top{color:var(--accent);}
.trending-text{flex:1;min-width:0;font-size:14px;font-weight:500;line-height:1.35;}
.trending-badge{
  background:rgba(255,59,48,.1);color:var(--ios-red);
  font-size:9.5px;font-weight:700;font-family:var(--mono);
  padding:2px 6px;border-radius:6px;flex-shrink:0;
}

/* ---------------- ARTICLE VIEW ---------------- */
.article-header{
  padding:10px var(--pad);border-bottom:1px solid var(--divider);
  display:flex;align-items:center;gap:8px;
  background:var(--bg);position:sticky;top:0;z-index:30;
}
.back-btn{
  background:none;border:none;font-size:15px;color:var(--accent);cursor:pointer;
  display:flex;align-items:center;gap:2px;padding:6px 4px;min-height:44px;
}
.article-breadcrumb{font-size:12.5px;color:var(--text-2);font-weight:500;}

.article-body{padding:16px var(--pad) 20px;}
.article-cat-tag{
  display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;
  padding:5px 10px;border-radius:20px;margin-bottom:12px;
  background:var(--card);border:1px solid var(--card-border);
  box-shadow:var(--shadow-sm);
}
.article-title{font-size:clamp(19px,5.5vw,22px);font-weight:700;letter-spacing:-.02em;line-height:1.2;margin-bottom:8px;}
.article-meta{
  display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text-3);flex-wrap:wrap;
  margin-bottom:18px;padding-bottom:14px;border-bottom:1px solid var(--divider);
}
.article-meta-dot{width:3px;height:3px;border-radius:50%;background:var(--text-3);flex-shrink:0;}

.article-content{font-size:15px;line-height:1.6;}
.article-content h3{font-size:16.5px;font-weight:700;margin:20px 0 10px;letter-spacing:-.01em;}
.article-content p{margin-bottom:12px;opacity:.85;}
.article-content ul{margin:0 0 13px 0;display:flex;flex-direction:column;gap:9px;}
.article-content li{display:flex;align-items:flex-start;gap:10px;opacity:.85;font-size:14.5px;}
.li-num{
  width:19px;height:19px;border-radius:50%;background:var(--accent);color:#fff;
  font-size:10.5px;font-weight:700;display:flex;align-items:center;justify-content:center;
  flex-shrink:0;margin-top:1px;font-family:var(--mono);
}
.article-content .highlight-box{
  background:var(--card);border:1px solid var(--card-border);
  border-radius:var(--radius);padding:12px 13px;margin:15px 0;
  border-left:3px solid var(--accent);box-shadow:var(--shadow-sm);
}
.highlight-box .hb-label{
  font-size:10.5px;font-weight:700;color:var(--accent);letter-spacing:.04em;
  text-transform:uppercase;margin-bottom:5px;
}
.highlight-box p{font-size:13.5px;margin:0;opacity:1;}

.helpful-row{
  display:flex;align-items:center;gap:10px;margin-top:22px;padding-top:16px;
  border-top:1px solid var(--divider);flex-wrap:wrap;
}
.helpful-label{font-size:13.5px;color:var(--text-2);flex:1;font-weight:500;min-width:100%;}
.helpful-btn{
  display:flex;align-items:center;gap:5px;
  background:var(--card);border:1px solid var(--card-border);
  border-radius:20px;padding:8px 13px;font-size:12.5px;font-weight:600;
  cursor:pointer;box-shadow:var(--shadow-sm);transition:background-color .15s var(--ease);
  min-height:40px;
}
.helpful-btn:active{background-color:var(--divider);}
.helpful-btn.voted{background:rgba(52,199,89,.12);color:var(--ios-green);pointer-events:none;}

/* ---------------- TICKETS ---------------- */
.tickets-list{padding:0 var(--pad);display:flex;flex-direction:column;gap:10px;}
.tkt-card{padding:13px;cursor:pointer;transition:background-color .15s var(--ease);}
.tkt-card:active{background-color:var(--divider);}
.tkt-card-top{display:flex;align-items:flex-start;justify-content:space-between;gap:8px;margin-bottom:6px;}
.tkt-subject{font-size:14.5px;font-weight:600;flex:1;min-width:0;line-height:1.3;}
.tkt-badge{
  font-size:10px;font-weight:700;padding:4px 9px;border-radius:20px;
  flex-shrink:0;letter-spacing:.03em;text-transform:uppercase;
}
.badge-open{background:rgba(216,2,1,.1);color:var(--accent);}
.badge-answered{background:rgba(52,199,89,.1);color:var(--ios-green);}
.badge-closed{background:var(--divider);color:var(--text-3);}
.badge-new{background:rgba(255,59,48,.1);color:var(--ios-red);}
.tkt-excerpt{font-size:13px;color:var(--text-2);line-height:1.45;}
.tkt-meta{font-size:11px;color:var(--text-3);margin-top:8px;font-family:var(--mono);}

/* ---------------- NEW TICKET FORM ---------------- */
.ticket-entry{padding:16px var(--pad);}
.ticket-label{
  font-size:11.5px;font-weight:600;color:var(--text-2);margin-bottom:10px;
  text-transform:uppercase;letter-spacing:.04em;
}
.ticket-field{padding:11px 13px;margin-bottom:10px;}
.ticket-field label{
  display:block;font-size:10.5px;color:var(--text-2);font-weight:600;margin-bottom:4px;
  text-transform:uppercase;letter-spacing:.03em;
}
.ticket-field input,.ticket-field textarea,.ticket-field select,.ai-input-row input{
  width:100%;background:var(--bg);border:1px solid var(--divider);outline:none;
  font-size:16px; /* prevents iOS zoom */
  color:var(--text);font-family:var(--font);border-radius:var(--radius-sm);
}
.ticket-field input,.ticket-field select{height:44px;padding:0 13px;}
.ticket-field textarea{min-height:100px;padding:11px 13px;resize:none;font-size:15px;}
.ticket-field select{
  appearance:none;-webkit-appearance:none;-moz-appearance:none;
  background-image:
    linear-gradient(45deg, transparent 50%, var(--text-3) 50%),
    linear-gradient(135deg, var(--text-3) 50%, transparent 50%);
  background-position:calc(100% - 16px) calc(50% - 2px), calc(100% - 11px) calc(50% - 2px);
  background-size:6px 6px, 6px 6px;background-repeat:no-repeat;padding-right:32px;
}

.submit-btn{
  width:100%;padding:13px 16px;background:var(--accent);border:none;
  border-radius:var(--radius);font-family:var(--font);font-size:16px;font-weight:600;
  color:#fff;cursor:pointer;transition:opacity .15s var(--ease);min-height:48px;
}
.submit-btn:active{opacity:.8;}
.ghost-btn{background:var(--card);color:var(--accent);border:1px solid var(--card-border);box-shadow:var(--shadow-sm);}

/* ---------------- EMPTY ---------------- */
.empty-state{text-align:center;padding:44px 20px;color:var(--text-3);}
.empty-state .es-icon{font-size:32px;margin-bottom:12px;display:block;}
.empty-state p{font-size:14px;}

/* ---------------- TABS ---------------- */
.hc-tabs{
  position:fixed;bottom:0;left:0;right:0;z-index:1000;
  display:flex;gap:0;padding:4px 4px calc(4px + env(safe-area-inset-bottom));
  background:var(--card);border-top:1px solid var(--divider);
  overflow:hidden;
}
.hc-tab{
  flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;
  gap:2px;padding:7px 0 8px;cursor:pointer;color:var(--text-3);
  font-size:9.5px;font-weight:600;background:none;border:none;font-family:var(--font);
  transition:color .15s var(--ease);min-height:44px;
}
.hc-tab.active{color:var(--accent);}
.hc-tab .tab-icon{font-size:19px;line-height:1;}

/* ---------------- TOAST ---------------- */
.hc-toast{
  position:absolute;bottom:82px;left:50%;transform:translateX(-50%);
  background:rgba(28,28,30,.92);color:#fff;font-size:12.5px;font-weight:500;
  padding:9px 16px;border-radius:20px;white-space:nowrap;pointer-events:none;
  opacity:0;transition:opacity .25s var(--ease), transform .25s var(--ease);
  z-index:200;max-width:calc(100vw - 40px);overflow:hidden;text-overflow:ellipsis;
}
.hc-toast.show{opacity:1;transform:translateX(-50%) translateY(-2px);}

@keyframes slide-up{from{opacity:0;transform:translateY(8px);}to{opacity:1;transform:translateY(0);}}
.view.active .topic-row,.view.active .trending-item,.view.active .tkt-card{animation:slide-up .2s var(--spring) both;}

/* ---------------- AI CHAT ---------------- */
#view-ai.active{display:flex;flex-direction:column;height:100%;}
.ai-header{
  padding:10px var(--pad);border-bottom:1px solid var(--divider);
  display:flex;align-items:center;gap:9px;flex-shrink:0;background:var(--bg);
}
.ai-header-info{flex:1;min-width:0;}
.ai-name{font-size:14.5px;font-weight:600;display:flex;align-items:center;gap:6px;flex-wrap:wrap;}
.ai-status{font-size:11px;color:var(--ios-green);display:flex;align-items:center;gap:5px;font-weight:600;}
.ai-status .dot{width:6px;height:6px;border-radius:50%;background:var(--ios-green);flex-shrink:0;}
.ai-clear-btn{background:none;border:none;color:var(--text-3);font-size:16px;cursor:pointer;padding:6px 8px;min-height:44px;}

.ai-chat-body{
  flex:1;min-height:0;overflow-y:auto;-webkit-overflow-scrolling:touch;
  padding:14px 12px;display:flex;flex-direction:column;gap:8px;
}
.ai-msg{
  max-width:85%;padding:10px 13px;border-radius:16px;font-size:14.5px;line-height:1.4;
  animation:slide-up .18s var(--spring) both;white-space:pre-wrap;word-break:break-word;
}
.ai-msg.user{align-self:flex-end;background:var(--accent);color:#fff;border-bottom-right-radius:5px;}
.ai-msg.assistant{align-self:flex-start;background:var(--card);border:1px solid var(--card-border);border-bottom-left-radius:5px;}
.ai-typing{
  align-self:flex-start;background:var(--card);border:1px solid var(--card-border);
  border-radius:16px;border-bottom-left-radius:5px;padding:11px 15px;display:flex;gap:4px;
}
.ai-typing span{width:6px;height:6px;border-radius:50%;background:var(--text-3);animation:ai-bounce 1.2s infinite ease-in-out;}
.ai-typing span:nth-child(2){animation-delay:.15s;}
.ai-typing span:nth-child(3){animation-delay:.3s;}
@keyframes ai-bounce{0%,60%,100%{transform:translateY(0);opacity:.45;}30%{transform:translateY(-4px);opacity:1;}}

.ai-empty{text-align:center;padding:30px 18px;color:var(--text-2);}
.ai-empty-icon{margin:0 auto 14px;}
.ai-empty p{font-size:14px;line-height:1.5;margin-top:2px;}
.ai-suggest-row{display:flex;flex-direction:column;gap:8px;margin-top:18px;}
.ai-suggest{
  background:var(--card);border:1px solid var(--card-border);border-radius:var(--radius);
  padding:11px 14px;font-size:13.5px;font-weight:600;color:var(--accent);cursor:pointer;
  text-align:left;box-shadow:var(--shadow-sm);transition:background-color .15s var(--ease);
  min-height:44px;
}
.ai-suggest:active{background-color:var(--divider);}

.ai-input-row{
  position:sticky;bottom:0;z-index:100;display:flex;align-items:center;gap:8px;
  padding:10px 12px;padding-bottom:max(10px,env(safe-area-inset-bottom));
  background:var(--bg);border-top:1px solid var(--divider);flex-shrink:0;
}
.ai-input-row input{flex:1;width:0;height:42px;padding:0 15px;border-radius:21px;}
.ai-send-btn{
  width:36px;height:36px;border-radius:50%;flex-shrink:0;background:var(--accent);
  border:none;color:#fff;font-size:15px;display:flex;align-items:center;justify-content:center;
  cursor:pointer;transition:opacity .15s var(--ease);
}
.ai-send-btn:active{opacity:.7;}
.ai-send-btn:disabled{opacity:.35;pointer-events:none;}

/* ---------------- SCROLLBAR / SELECTION ---------------- */
::selection{background:rgba(216,2,1,.18);}
.hc-scroll::-webkit-scrollbar,.ai-chat-body::-webkit-scrollbar{width:8px;}
.hc-scroll::-webkit-scrollbar-thumb,.ai-chat-body::-webkit-scrollbar-thumb{
  background:var(--divider);border-radius:20px;
}

/* ═══════════════════════════════════════════════════════════════════
   ULTRA-POTATO (<=340px) — iPhone SE1/5, old 320w androids
   ═══════════════════════════════════════════════════════════════════ */
@media (max-width:340px){
  body{font-size:14px;}
  .hc-largetitle h1{font-size:24px;}
  .ai-entry-card{padding:11px 12px;gap:10px;}
  .ai-glow-avatar{width:38px;height:38px;}
  .cat-pill{padding:6px 10px;font-size:12px;}
  .topic-name,.trending-text{font-size:13.5px;}
  .article-title{font-size:19px;}
  .hc-tab{font-size:9px;}
  .hc-tab .tab-icon{font-size:17px;}
  .ai-msg{max-width:90%;font-size:14px;}
}

/* ---------------- SMALL/SHORT VIEWPORT HEIGHT (landscape potato) ------- */
@media (max-height:480px){
  .hc-largetitle{padding:4px var(--pad) 8px;}
  .status-banner{margin-bottom:10px;}
  .hc-section{padding-bottom:14px;}
}

/* ═══════════════════════════════════════════════════════════════════════
   DESKTOP (>=900px) — sidebar layout, unchanged behavior from mobile
   ═══════════════════════════════════════════════════════════════════════ */
@media (min-width:900px){
  .hc-wrap{
    height:100vh;
    display:grid;
    grid-template-columns:220px 1fr;
    grid-template-rows:auto 1fr;
  }
  .hc-nav{grid-column:1 / 3;padding:16px 24px;}

  .hc-tabs{
    grid-column:1;grid-row:2;
    flex-direction:column;align-items:stretch;justify-content:flex-start;
    gap:2px;padding:16px 12px;border-radius:0;border-top:none;
    border-right:1px solid var(--divider);background:var(--bg);
    width:auto;left:auto;right:auto;bottom:auto;position:static;
    overflow-y:auto;
  }
  .hc-tab{gap:10px;padding:10px 12px;border-radius:var(--radius-sm);font-size:14px;}
  .hc-tab:hover{background-color:var(--divider);}
  .hc-tab.active{background:rgba(216,2,1,.1);}
  .hc-tab .tab-icon{font-size:17px;}

  #view-home,#view-article,#view-tickets,#view-newticket,#view-ticketdetail,#view-ai{
    grid-column:2;grid-row:2;height:100%;overflow:hidden;
  }
  .view{display:none;}
  .view.active{display:block;height:100%;}
  #view-ai.active{display:flex;}

  .hc-scroll{max-width:720px;margin:0 auto;padding-left:8px;padding-right:8px;}
  .hc-largetitle{padding:16px 8px 12px;}
  .hc-largetitle h1{font-size:32px;}

  #view-home .hc-scroll{max-width:960px;}
  #view-home .hc-section:nth-of-type(3),
  #view-home .hc-section:nth-of-type(4){display:inline-block;width:calc(50% - 12px);vertical-align:top;}
  #view-home .hc-section:nth-of-type(3){margin-right:24px;}

  .hc-cats{padding-left:8px;padding-right:8px;}
  .article-header{padding:14px 8px;}
  .article-body{max-width:680px;margin:0 auto;padding:24px 8px;}
  .article-title{font-size:26px;}
  .tickets-list{max-width:720px;margin:0 auto;padding:0 8px;}
  .ticket-entry{max-width:560px;margin:0 auto;padding:24px 8px;}

  .ai-header{padding:14px 24px;}
  .ai-chat-body{max-width:720px;margin:0 auto;width:100%;padding:20px 8px;}
  .ai-msg{max-width:65%;}
  .ai-input-row{padding:14px calc(50% - 360px);}
  @media (max-width:1160px){.ai-input-row{padding-left:24px;padding-right:24px;}}
  .ai-input-row input{flex:1;}

  .hc-toast{left:auto;right:24px;bottom:24px;transform:none;}
  .hc-toast.show{transform:translateY(-2px);}
}

/* ---------------- ACCESSIBILITY ---------------- */
:focus-visible{outline:2px solid var(--accent);outline-offset:2px;}
#view-tickets,#view-ai,#view-article,#view-newticket,#view-ticketdetail{height:100%;}

@media (prefers-reduced-motion:reduce){
  *{animation-duration:.01ms !important;animation-iteration-count:1 !important;transition-duration:.01ms !important;}
}